In order to access your Workspaces, you’ll need to make sure your browser can accept third-party cookies. Third-party cookies are required for all Workspaces to work correctly. There is no security risk to our cookie.
If you are concerned about third party cookies in general, or if you’re using a network with additional security restrictions (such as a work or school network) you can keep third party cookies disabled and still make an exception for our cookie, which is on the domain udacity-student-workspaces.com. If you’re using a work or school network, you may need to ask your IT department or network administrator to do this for you.
Enable third Party Cookies in Chrome
- Go to Chrome > Preferences.
- In the search box, search for "Content settings".
- Select Content Settings.
- Select Cookies.
- Disable Block Third Party Cookies (alternatively, add [*.]udacity-student-workspaces.com to the Allow field)
For more information, check out Google's instructions on how to manage cookies in Chrome.
Enable Third-Party Cookies in Safari
- Go to Preferences.
- Select the Privacy tab.
- Under the Cookies and Website Data section, choose Allow from websites I visit.
Enable Third-Party Cookies in Firefox
By default, Firefox stores cookies of websites you visit. If you've disabled this you will need to re-enable it.
- Click the three lines in the upper-right corner, then click Preferences.
- Navigate to the Privacy and Security section.
- Under the Cookies and Site Data heading, select Always from the Accept third-party cookies and site data dropdown menu.
For more information, check out Firefox's instructions on how to enable cookies.
Enable third Party Cookies in Edge
- Tap or click on the three dots in the upper-right corner of the browser window. Select Settings at the bottom of the menu.
- In Settings tap or click on View advanced settings.
- Under the Cookies heading click the dropdown menu and deselect Block only third party cookies.
If you have third-party cookies enabled and you’re still having trouble accessing your Workspace, here are some additional things you can try:
- Make sure you’re using the latest version of a supported web browser. If you’re using Edge or Safari, try using Chrome or Firefox. We do support Edge and Safari, but our site is optimized to work best in Firefox or Chrome.
- Try disabling your browser extensions. In particular, we've noticed that Ghostery and other extensions that block tracking can prevent Workspaces from loading.
- Try using a different network, if you have access to one.
- If you’re using antivirus software, try temporarily disabling it. Sometimes we’ve seen older antivirus programs cause issues with Workspaces. If this turns out to be the problem, we suggest updating the software if possible, and if you’re using the latest version, contacting the company’s technical support team.