You may cancel your automatic subscription at any time by going to ‘Subscription & Billing’ setting found in your account ‘Settings’, then click ‘Cancel’ on your active enrollment.
A cancellation form will pop up, and you will fill out the form. Once the form is complete and you have verified that you have included the correct information, click “Request Cancellation” OR if you no longer wish to cancel, click “I changed my mind” and your cancellation will not be submitted.
Once you click “Request Cancellation,” you will be able to choose whether to share your phone number and consent to talk to an Enrollment Advisor, who can offer help for any problems you have run into and either process your cancellation or guide you through reactivating your enrollment. If you do not wish to talk to an Enrollment Advisor, you will be able to click “Close.” Your cancellation request will still have been submitted, and you’ll receive an email for details for completing the process. Your Nanodegree program card will now say “Cancel Pending.”
An Enrollment Advisor will follow up with you via email in order to ask some questions about your reasons for canceling. If you provided consent to schedule a phone call, the representative will follow up to schedule a phone call. Your cancellation will be processed within a maximum of 7 days of the submission of the request regardless of whether you reply to the follow-up email.
You must cancel your automatic subscription the day before your next billing date occurs in order to avoid being billed for the next period’s monthly fee. If you choose to cancel your automatic subscription from a Nanodegree Program, you will continue to have full access to the classroom until the end of the current period. There is no refund for the remaining period of the month in which you canceled. Following your subscription cancellation, you will continue to have limited access to the Nanodegree program materials. For more info on Static Content Access, please click here.
When you complete graduation requirements for your Nanodegree Program before your next Billing Date, you will not be billed for the next period’s monthly fee. At the end of your paid access period (from which you completed your graduation requirements), you will continue to have limited access to the Nanodegree program materials. For more info on Static Content Access, please click here.