Troubleshooting

Workspaces

• What do I do if my instance keeps quitting?
• What is the difference between reloading a Workspace Classroom page, clicking “Refresh Workspace”, and clicking "Reset Data"?
• I waited a long time and my Workspace is just spinning and won’t load.
• What happened to my stuff? It was there when I used this Workspace yesterday?
• I'm getting an error when trying to access my Workspace.

Payment Related Issues

• I'm getting a processing error with my credit card when I try to sign up for a Nanodegree program.
• My payment didn't go through. How long do I have before my subscription is canceled?

Issues with quizzes, materials, and other classroom features

• I think one of the quizzes or problem sets is judging my answer incorrectly, whom do I contact?

Video Playback Issues

• I’m not able to access your course videos.

Talent Source (Profile)

• How do I edit my Profile?

Other Issues

• What are the technical requirements for being able to use Udacity?
• Something on the site isn’t working, whom do I contact?