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sign in issue

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9 comments

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    Arka Patra

    Same here

    -1
  • Avatar
    Chris Udacity Community Team
    Conversation starter

    Thank you for contacting the Udacity Student Support team and for reporting this issue.

     

    We spotted a technical error that might have prevented some of our learners from accessing the Udacity platform today. We apologize for the interruption caused by this outage. 

     

    The issue has been resolved as of 4:00am PT (on Friday, 4 November 2022) by our technical team and you should be able to resume your access to our platform.

     

    Please be sure to log out and back into your account to refresh your classroom.

    0
  • Avatar
    Jean Lataillade

    Bonehead activity Chris.

    0
  • Avatar
    Chris Udacity Community Team
    Conversation starter

    Hi, Jean Lataillade Sorry to hear that. I just took a look in your classroom and do not see any enrollments for you currently. Is it possible you used another email address?

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  • Avatar
    Jean Lataillade

    Hello Chris, it is possible.  I've been doing so much.  Here is the proof I paid though.  Can I reset my password or something?

    Transaction ID
    8U214106H6657551K

    Transaction date
    December 14, 2022 8:29:50 PM PST

    Merchant
    Udacity, Inc
    accounting@udacity.com

    Instructions to merchant
    You haven't entered any instructions.

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  • Avatar
    Jean Lataillade

    My credit card, Paypal is connected to my gmail.  I got my course through this email lataije2@yahoo.com

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  • Avatar
    Chris Udacity Community Team
    Conversation starter

    That's the email! I see you are enrolled in the Business Analytics Nanodegree program. Yes, I can send you an email to reset your password. 

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  • Avatar
    Jean Lataillade

    lataije2009@gmail or lataije2@yahoo.com which one Chris?

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  • Avatar
    Chris Udacity Community Team
    Conversation starter

    lataije2@yahoo.com

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