I'm disappointed and I want refund

Akobir Ismailov

• November 27, 2022 11:01

Hi there!

I'm really disappointed by you product manager course. I've tried to continue, because I hoped that it will be better, but unfortunately no. The speaker sometimes says very strange things and it seems, that he is not an expert in this field (and I can prove this, if you want). For now I have an issue, that I need to have Microsoft Office on my laptop to do my exercises, but I haven't and I don't want to purchase it. But you didn't give me any other options. So, my request is - can I quit from this course and return my money, please?

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• Official comment

  

  Shivani Udacity Community Team

  • November 27, 2022 20:32

  

  Hi Akobir Ismailov, I'm sorry to hear you feel this way. Our instructors are subject matter experts and the best in their respective fields. Please share the link to the video with the timestamp where you think the teaching is not up to mark, and I'll have our team look into this.

  Mostly, we only suggest names of software/applications to use for exercise in our lessons and never mandate a brand. Could you use Google Workspace for your exercises? Is it possible?
  
  Unfortunately, we can't process a refund because you're past the 14-day refund window. More here: https://udacity.zendesk.com/hc/en-us/articles/360015466632-Refund-and-cancellation-policy

  Hope this helps.
• 

  Erren Flog

  • December 03, 2022 12:33

  Hi,
   Did you get your refund or not yet?

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• 

  Akobir Ismailov

  • December 06, 2022 13:02

  That's impossible here.

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