Udacity Support Community is a community of learners, Udacity experts, and support staff ready to answer your Udacity questions.
Here are some items for you to cover to get started quickly:
Step 1: Read our Code of Conduct
Before diving in, please read our Code of Conduct. By engaging in Udacity's support community, whether as a student, technical mentor, reviewer, or otherwise, you are contributing to a culture of collaboration, mutual support, and lifelong learning. Udacity's Community Code of Conduct is enforced to foster a productive learning environment for you and your fellow students and alumni.
All reports of violations should be submitted to email@example.com and will be reviewed to determine the appropriate course of action in a timely manner.
Step 2: Familiarize yourself with the Community Organization
Here's a directory to help you become familiar with sub-forums and their purpose:
- Getting Started - For questions, feedback, and troubleshooting tips for students who've just enrolled and might feel lost. This sub-forum talks about all the questions you'd have in mind as you start your new Nanodegree program journey.
- Classroom Tips & Tricks - Get expert advice and best practices around Udacity Classroom. From changing emails to downloading Nanodegree program content, we've got you covered.
- News & Announcements - Access this forum to know about classroom updates, upcoming events, latest Nanodegree program launches, course updates, promotions, product feature releases, changes in services & more.
- General Questions - For questions around program subscription, Udacity account, billings, cancellations and refunds.
- Community Resources - To learn and share feedback about Udacity Support Community. The self-help guide for students to get acquainted with the community platform and find their way through it.
Step 3: Follow our moderation rules
- Stay on topic: We are a group of lifelong learners helping each other learn and utilize Udacity courses and Nanodegree programs better. Too off-topic posts could be deleted without any prior warning.
- Help others, upvote: Before posting any question or comment in the forums, use the search box function to see if a peer has already asked a similar question. When your questions in the forum is answered, please edit and mark your post as "SOLVED" so others can see.
- See something, Say something: See an abusive post that breaks forum guidelines? Report it by tagging a Support Community Manager. Whatever you do, DO NOT REPLY and start a negative discussion. We are here to help encourage others in our learning and want to avoid anything that may further escalate a situation.
- No arguments, fights, or otherwise unruly behavior: It does not matter who started it, all parties are automatically removed. We care about behavior and want everyone to feel safe in the forums.
- You spam, we ban: Promotion or sale of any product or services is strictly not allowed.
- No sharing intellectual property: Be mindful of where you find all content you post in the forums. Content displaying third party trademarks or copyrighted material will be removed immediately.
- Have fun!: Overall, we want you to get unblocked fast and get back to your classroom. Let's have fun as we collectively try to resolve our queries and upskill ourselves.
Step 4: Check out other ways to get help
- Knowledge: This is the best place to go to seek answers to your technical questions, like questions you may have about your projects or Nanodegree program content.
- Help Center: To find quick answers to common questions in self-service, try our help center articles and FAQs.
- Submit a support request: Still seeking an answer? Raise a ticket here, and we'd reach out to you at the earliest.
Once again, welcome to Udacity Support Community. We are a community that supports each other in our learning journey and are dedicated to growing together. We wholeheartedly look forward to sharing our experiences with you and learning about yours!
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