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Welcome to the Udacity Support Community! 👋

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    Shadab A. Udacity Community Team

    Welcome!

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    Wilson Ho

    Welcome!

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    Nitish PERSAND

    Hello everyone and Udacity teams in particular,

    In fact this Community section  is a new feature being proposed recently by Udacity ...?

    What's the difference with Help Center,  Knowledge or Student Hub ?

    Cheers,

    Nitish PERSAND

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    Shivani Udacity Community Team
    Conversation starter

    Hi Nitish PERSAND, you're right! Support Community is our global community of lifelong learners that help each other succeed by sharing their experience and expertise. Here you can receive peer support and find answers to your non-technical questions. Post, comment, or tag fellow learners, and help will reach you :)

    Let me explain the difference between Help Center and Knowledge below :)

    1. Help Center is where you can get details on account-related issues like billing or non-technical matters such as 3rd party tools, deadlines, etc. For your specific questions, you can look through categories of Frequently Asked Questions and find answers quickly. To do so, click on 'Account Help' in your Classroom or visit this link to get started. You can even reach out to our Support team with specific questions via this link here.

    Help Center also has Live Chat; you can chat with our agents and get help in real-time. Live chat is available Monday-Friday, 9:00 AM - 5:00 PM Pacific Time (17:00 - 1:00 GMT) and Saturday-Sunday, 9:00 AM - 1:00 PM Pacific Time (17:00 - 21:00 GMT).

    2. Knowledge is our Q&A Platform, where you can post questions related to your Nanodegree program content and projects. Your questions would be answered by either your fellow students or a Udacity expert mentor. You can also reply to other people's questions there if you know the answer! Quick tip- browse existing answers because there are strong chances that someone has already asked a similar question. The search results can be filtered by the Nanodegree program and project.

    3. Further, the Student Hub, also known as 'Peer Chat,' is a virtual common area. Here you can network and collaborate with other learners.

    Hope this helps!

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    Aliaa Nasser

    لوسمحت انا عندى مشكله مش عندى لابتوب و لاكمبيوتر عشان اقدر اعمل عليه المشروع لو تساعدونى انى انسحب دلوقتى من غير مايتعملى بلوك و مقدرش ادخل تانى

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    Shivani Udacity Community Team
    Conversation starter

    Hi Aliaa Nasser, we haven't activated our support community for the Government programs as yet. To help you with this, I've raised a request with the relevant team on your behalf, and they'll get in touch with you via email soon. For future queries and concerns, please use this form.

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    Sama Sorour

    welcome!

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    Ahmed Nasser Zaky

    Welcome Supporter 

    I'm student in data analysis course and  i have some problems in first project.

    my project has " indentation errors" 

    and i can't be explored it.

    how can i  correct it ?

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    Shivani Udacity Community Team
    Conversation starter

    Hi Ahmed Nasser Zaky, I've raised a request with the relevant team on your behalf, and they'll get in touch with you via email soon.

    For future queries and concerns check out the Help Center for Government programs or use this form to submit your issue.

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    Azizbek Darvishev

    At the end of Full stack program, i can't get my certificate. It says "passed required milestone" what's this? Can someone help me to get my verified certificate of completion?

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    Chris Udacity Community Team
    Conversation starter

    Hello, Azizbek Darvishev

    I have reached out to our support team to assist you with this. They will email you once they have an update.

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    Nada Mohamed

    i cant  open yahoo  to see our massege   how i can change the email to gmail  

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    Chris Udacity Community Team
    Conversation starter

    Hello, Nada Mohamed

    To change your email address please follow this guide here. https://udacity.zendesk.com/hc/en-us/community/posts/360076295652-How-can-I-change-the-email-address-associated-with-my-Udacity-account-

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    Márlon Almeida
    I'm interested in the artificial intelligence nanodegree. I saw on some ex-students blogs that there are 2 terms, but the second term doesn't appear in the syllabus of the nanodegree page. In this 2 term we have to choose 1 concentration and if we want to do the others we have to pay for them. I wanted to clear these doubts.
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    Ebrahim Saad Ebrahim Mohamed

    I can't start final assessment Web Challenge ,because i proceeded the duration of the lesson.!!!! 

    What i will do???

     

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    Chris Udacity Community Team
    Conversation starter

    Hello, Ebrahim Saad Ebrahim Mohamed

    I am forwarding your issue to one of our Support agents. They will get in touch with you shortly. If you log in using your Udacity account in our Help Center, you would be able to check on the status of the ticket.

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    Ahmed Magdi Ahmed Mohamed Mostafa
    Hi, I am a student in data analysis professional in project 2 investigate dataset i have 2 reviews as following ,i want help to avoid
    The code makes use of at least 1 function to avoid repetitive code.
    The code contains good comments and meaningful variable names, making it easy to read.
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    Chukwuka Emi

    Hi, I'm currently enrolled in the Cloud Developer Nanodegree program. Recently I've been having trouble launching the AWS Console from the classroom. When I click on the "Launch AWS Console" tab, it loads forever. Please what could be the cause and how do I resolve it?

     

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    Chris Udacity Community Team
    Conversation starter

    Hello, Chukwuka Emi

    Hi Chukwuka​,

    Thank you for contacting the Udacity Student Support team! We appreciate your patience.

    We looked at your classroom and can see you have exhausted your credits due to which you cannot access the AWS console. Your current utilization is 611.49 USD (Consumed Budget).

    To know the available budget simply use the below formula:
    75 USD (actual budget) - Consumed budget = Available budget. 

    Please also know that we have clearly specified inside the classroom that Udacity will not provide additional credits. Since you have exhausted your budget, it has terminated the workspace you were using.


    We request you to refer to your classroom module on Sign in to AWS and Monitor cost

     

    Here is an excerpt from the classroom. 

    All AWS services are a pay-as-you-go service. Udacity has set a budget for each student to complete their course work. Please understand that these credits are limited and available for you to use judiciously. The budget for this entire Nanodegree is $75 for you. Although, we find about $20 sufficient for most to complete this Nanodegree.


    We recommend you shut down/delete every AWS resource (e.g., EC2, Sagemaker, Database, EMR, CloudFormation) immediately after the usage or if you are stepping away for a few hours. Otherwise, you will run out of your allocated budget.

     

    1. Udacity will not provide additional credits. In case you exhaust your credits:

      • You will lose your progress on the AWS console.
      • You will have to use your personal AWS account to finish the remaining ND.

      Even if you are in the middle of the project/exercise and need to step away, you must shut down your resources. You can re-instantiate them later. To better understand pricing, see the AWS Pricing for all available services.

      For reference, any service available to you @$0.04/hour or higher should be monitored closely and shut down immediately after use or if you are stepping away.

    You need to make sure that you have an adequate budget available to complete your project/task. If you hit your budget, your session will time out and your work will be lost and unrecoverable. Options for you to stay vigilant are:

    1. Track your usage on the AWS web console. Go to AWS Billing Dashboard, and view the monthly spending. It will list you the services constituting the spend.

     

    (sample image)

     

    AWS Billing dashboard

    Note - As you are given a temporary AWS user account with limited permissions, you might not be able to avail all AWS services. We have allowed the necessary ones only. If you see a few warning messages related to insufficient permissions, you can ignore them and proceed with your practice.

     


    We appreciate your understanding.


    Best,

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    Fatma Mostafa Ahmed

    The problem that I have in certification is that the name misspelled the foundation of learning in AWS. Location name does not match

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    Chris Udacity Community Team
    Conversation starter

    Hello, Fatma Mostafa Ahmed

    Thanks for posting and welcome to the community. Sorry to hear about your issue. I have gone ahead and raised a ticket with our support team so they can assist you with this issue. Please check your email over the next 24-48 hours. Thank you

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    Ahmed Mohamed Salem Hassan

    i have a problem ERROR: UNSUPPORTED DOCUMENT TYPE   in graduation certificate

    i try a lot of time 

    what can i do

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