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Welcome to the Udacity Support Community! 👋

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Shivani
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Udacity Community Team
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Udacity Support Community is a community of learners, Udacity experts, and support staff ready to answer your Udacity questions.

Here are some items for you to cover to get started quickly:

Step 1: Read our Code of Conduct

Before diving in, please read our Code of Conduct. By engaging in Udacity's support community, whether as a student, technical mentor, reviewer, or otherwise, you are contributing to a culture of collaboration, mutual support, and lifelong learning. Udacity's Community Code of Conduct is enforced to foster a productive learning environment for you and your fellow students and alumni.

All reports of violations should be submitted to report@udacity.com and will be reviewed to determine the appropriate course of action in a timely manner.

Step 2: Familiarize yourself with the Community Organization

Here's a directory to help you become familiar with sub-forums and their purpose:

  • Getting Started - For questions, feedback, and troubleshooting tips for students who've just enrolled and might feel lost. This sub-forum talks about all the questions you'd have in mind as you start your new Nanodegree program journey.
  • Classroom Tips & Tricks - Get expert advice and best practices around Udacity Classroom. From changing emails to downloading Nanodegree program content, we've got you covered. 
  • News & Announcements - Access this forum to know about classroom updates, upcoming events, latest Nanodegree program launches, course updates, promotions, product feature releases, changes in services & more.
  • General Questions - For questions around program subscription, Udacity account, billings, cancellations and refunds. 
  • Community Resources - To learn and share feedback about Udacity Support Community. The self-help guide for students to get acquainted with the community platform and find their way through it.

Step 3: Follow our moderation rules

  1. Stay on topic: We are a group of lifelong learners helping each other learn and utilize Udacity courses and Nanodegree programs better. Too off-topic posts could be deleted without any prior warning.
  2. Help others, upvote: Before posting any question or comment in the forums, use the search box function to see if a peer has already asked a similar question. When your questions in the forum is answered, please edit and mark your post as "SOLVED" so others can see.
  3. See something, Say something: See an abusive post that breaks forum guidelines? Report it by tagging a Support Community Manager. Whatever you do, DO NOT REPLY and start a negative discussion. We are here to help encourage others in our learning and want to avoid anything that may further escalate a situation.
  4. No arguments, fights, or otherwise unruly behavior: It does not matter who started it, all parties are automatically removed. We care about behavior and want everyone to feel safe in the forums.
  5. You spam, we ban: Promotion or sale of any product or services is strictly not allowed.
  6. No sharing intellectual property: Be mindful of where you find all content you post in the forums. Content displaying third party trademarks or copyrighted material will be removed immediately.
  7. Have fun!: Overall, we want you to get unblocked fast and get back to your classroom. Let's have fun as we collectively try to resolve our queries and upskill ourselves. 

Step 4: Check out other ways to get help

  1. Knowledge: This is the best place to go to seek answers to your technical questions, like questions you may have about your projects or Nanodegree program content.
  2. Help Center: To find quick answers to common questions in self-service, try our help center articles and FAQs.
  3. Submit a support request: Still seeking an answer? Raise a ticket here, and we'd reach out to you at the earliest. 

Once again, welcome to Udacity Support Community. We are a community that supports each other in our learning journey and are dedicated to growing together. We wholeheartedly look forward to sharing our experiences with you and learning about yours!

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24 comments

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  • Avatar
    Shadab A. Udacity Community Team

    Welcome!

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  • Avatar
    Wilson Ho

    Welcome!

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  • Avatar
    Nitish PERSAND

    Hello everyone and Udacity teams in particular,

    In fact this Community section  is a new feature being proposed recently by Udacity ...?

    What's the difference with Help Center,  Knowledge or Student Hub ?

    Cheers,

    Nitish PERSAND

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  • Avatar
    Shivani Udacity Community Team
    Conversation starter

    Hi Nitish PERSAND, you're right! Support Community is our global community of lifelong learners that help each other succeed by sharing their experience and expertise. Here you can receive peer support and find answers to your non-technical questions. Post, comment, or tag fellow learners, and help will reach you :)

    Let me explain the difference between Help Center and Knowledge below :)

    1. Help Center is where you can get details on account-related issues like billing or non-technical matters such as 3rd party tools, deadlines, etc. For your specific questions, you can look through categories of Frequently Asked Questions and find answers quickly. To do so, click on 'Account Help' in your Classroom or visit this link to get started. You can even reach out to our Support team with specific questions via this link here.

    Help Center also has Live Chat; you can chat with our agents and get help in real-time. Live chat is available Monday-Friday, 9:00 AM - 5:00 PM Pacific Time (17:00 - 1:00 GMT) and Saturday-Sunday, 9:00 AM - 1:00 PM Pacific Time (17:00 - 21:00 GMT).

    2. Knowledge is our Q&A Platform, where you can post questions related to your Nanodegree program content and projects. Your questions would be answered by either your fellow students or a Udacity expert mentor. You can also reply to other people's questions there if you know the answer! Quick tip- browse existing answers because there are strong chances that someone has already asked a similar question. The search results can be filtered by the Nanodegree program and project.

    3. Further, the Student Hub, also known as 'Peer Chat,' is a virtual common area. Here you can network and collaborate with other learners.

    Hope this helps!

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    Aliaa Nasser

    لوسمحت انا عندى مشكله مش عندى لابتوب و لاكمبيوتر عشان اقدر اعمل عليه المشروع لو تساعدونى انى انسحب دلوقتى من غير مايتعملى بلوك و مقدرش ادخل تانى

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    Shivani Udacity Community Team
    Conversation starter

    Hi Aliaa Nasser, we haven't activated our support community for the Government programs as yet. To help you with this, I've raised a request with the relevant team on your behalf, and they'll get in touch with you via email soon. For future queries and concerns, please use this form.

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    Sama Sorour

    welcome!

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    Ahmed Nasser Zaky

    Welcome Supporter 

    I'm student in data analysis course and  i have some problems in first project.

    my project has " indentation errors" 

    and i can't be explored it.

    how can i  correct it ?

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  • Avatar
    Shivani Udacity Community Team
    Conversation starter

    Hi Ahmed Nasser Zaky, I've raised a request with the relevant team on your behalf, and they'll get in touch with you via email soon.

    For future queries and concerns check out the Help Center for Government programs or use this form to submit your issue.

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    Azizbek Darvishev

    At the end of Full stack program, i can't get my certificate. It says "passed required milestone" what's this? Can someone help me to get my verified certificate of completion?

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  • Avatar
    Chris Udacity Community Team
    Conversation starter

    Hello, Azizbek Darvishev

    I have reached out to our support team to assist you with this. They will email you once they have an update.

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  • Avatar
    Nada Mohamed

    i cant  open yahoo  to see our massege   how i can change the email to gmail  

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  • Avatar
    Chris Udacity Community Team
    Conversation starter

    Hello, Nada Mohamed

    To change your email address please follow this guide here. https://udacity.zendesk.com/hc/en-us/community/posts/360076295652-How-can-I-change-the-email-address-associated-with-my-Udacity-account-

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    Márlon Almeida 
    I'm interested in the artificial intelligence nanodegree. I saw on some ex-students blogs that there are 2 terms, but the second term doesn't appear in the syllabus of the nanodegree page. In this 2 term we have to choose 1 concentration and if we want to do the others we have to pay for them. I wanted to clear these doubts.
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    Ebrahim Saad Ebrahim Mohamed

    I can't start final assessment Web Challenge ,because i proceeded the duration of the lesson.!!!! 

    What i will do???

     

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  • Avatar
    Chris Udacity Community Team
    Conversation starter

    Hello, Ebrahim Saad Ebrahim Mohamed

    I am forwarding your issue to one of our Support agents. They will get in touch with you shortly. If you log in using your Udacity account in our Help Center, you would be able to check on the status of the ticket.

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    Ahmed Magdi Ahmed Mohamed Mostafa
    Hi, I am a student in data analysis professional in project 2 investigate dataset i have 2 reviews as following ,i want help to avoid
    The code makes use of at least 1 function to avoid repetitive code.
    The code contains good comments and meaningful variable names, making it easy to read.
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  • Avatar
    Chukwuka Emi

    Hi, I'm currently enrolled in the Cloud Developer Nanodegree program. Recently I've been having trouble launching the AWS Console from the classroom. When I click on the "Launch AWS Console" tab, it loads forever. Please what could be the cause and how do I resolve it?

     

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  • Avatar
    Chris Udacity Community Team
    Conversation starter

    Hello, Chukwuka Emi

    Hi Chukwuka​,

    Thank you for contacting the Udacity Student Support team! We appreciate your patience.

    We looked at your classroom and can see you have exhausted your credits due to which you cannot access the AWS console. Your current utilization is 611.49 USD (Consumed Budget).

    To know the available budget simply use the below formula:
    75 USD (actual budget) - Consumed budget = Available budget. 

    Please also know that we have clearly specified inside the classroom that Udacity will not provide additional credits. Since you have exhausted your budget, it has terminated the workspace you were using.


    We request you to refer to your classroom module on Sign in to AWS and Monitor cost. ​

     

    Here is an excerpt from the classroom. 

    All AWS services are a pay-as-you-go service. Udacity has set a budget for each student to complete their course work. Please understand that these credits are limited and available for you to use judiciously. The budget for this entire Nanodegree is $75 for you. Although, we find about $20 sufficient for most to complete this Nanodegree.


    We recommend you shut down/delete every AWS resource (e.g., EC2, Sagemaker, Database, EMR, CloudFormation) immediately after the usage or if you are stepping away for a few hours. Otherwise, you will run out of your allocated budget.

     

    1. Udacity will not provide additional credits. In case you exhaust your credits:

      • You will lose your progress on the AWS console.
      • You will have to use your personal AWS account to finish the remaining ND.

      Even if you are in the middle of the project/exercise and need to step away, you must shut down your resources. You can re-instantiate them later. To better understand pricing, see the AWS Pricing for all available services.

      For reference, any service available to you @$0.04/hour or higher should be monitored closely and shut down immediately after use or if you are stepping away.

    You need to make sure that you have an adequate budget available to complete your project/task. If you hit your budget, your session will time out and your work will be lost and unrecoverable. Options for you to stay vigilant are:

    1. Track your usage on the AWS web console. Go to AWS Billing Dashboard, and view the monthly spending. It will list you the services constituting the spend.

     

    (sample image)

     

    AWS Billing dashboard

    Note - As you are given a temporary AWS user account with limited permissions, you might not be able to avail all AWS services. We have allowed the necessary ones only. If you see a few warning messages related to insufficient permissions, you can ignore them and proceed with your practice.

     


    We appreciate your understanding.


    Best,

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  • Avatar
    Fatma Mostafa Ahmed

    The problem that I have in certification is that the name misspelled the foundation of learning in AWS. Location name does not match

    1
  • Avatar
    Chris Udacity Community Team
    Conversation starter

    Hello, Fatma Mostafa Ahmed

    Thanks for posting and welcome to the community. Sorry to hear about your issue. I have gone ahead and raised a ticket with our support team so they can assist you with this issue. Please check your email over the next 24-48 hours. Thank you

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  • Avatar
    Ahmed Mohamed Salem Hassan

    i have a problem ERROR: UNSUPPORTED DOCUMENT TYPE   in graduation certificate

    i try a lot of time 

    what can i do

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  • Avatar
    Hatem Mohamed Yehia Anis Mohamed Hamouda

    Hello, I've been rejected from th digital marketing professional track, the reason is i'm under 18
    While I'm 41 years old, please advice

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  • Avatar
    Aya El_tahawy

    I think that you should review the content again to pass the test if you are over 18 years old, but if your age is less, it is better to study from another source until you complete 18 years

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