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Udacity Support - Where's the best place to ask my question?

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    Neerav Pandey

    @Chris this support community is very bad. All of my issues are unresolved. I can only chat with bot, I want to chat with your support person. There is no option for that.

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    Chris Udacity Community Team
    Conversation starter

    Sorry to hear that Neerav Pandey.

    I can see you currently have a request open for assistance from a mentor. I see this is currently with our MentoOps team and they are looking into resolving your question as soon as possible. 

    Live chat is available

    • Please chat with us by clicking on the chat icon in the lower right corner of this webpage. Live chat is available Sunday-Saturday. If our bot cannot answer your question you will be connected with a support agent.
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    Shivani Udacity Community Team
    Conversation starter

    Hi Neerav Pandey, sorry for the delay as we were investigating your issue. We have checked your account, and you were provided extensions twice in your learning journey. Please write in detail the issue you're facing because, for the 2 posts where the delay was from the mentor's side, we have provided you with extensions. It is not in our policy to provide additional extensions without any underlying valid reason. Hope you understand.

    Please respond to our Support specialist Sai Kiran's email with details of your issue.

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    Neerav Pandey

    Shivani can you provide Sai Kiran's email id

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    Shivani Udacity Community Team
    Conversation starter

    Hi Neerav Pandey, please check your email. There's an email from our Mentorship Team member Rohan and the resolution to your issue is mentioned there. Please have a look.

    All emails are sent via support@udacity.com. Please do a keyword search of the name if you're unable to find it via email in your inbox. If you still cannot find your support tickets, please check out the steps in this article: https://udacity.zendesk.com/hc/en-us/articles/360053243171-How-do-I-check-the-status-of-my-support-ticket-

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