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Udacity Support - Where's the best place to ask my question?

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    Neerav Pandey

    @Chris this support community is very bad. All of my issues are unresolved. I can only chat with bot, I want to chat with your support person. There is no option for that.

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    Chris Udacity Community Team
    Conversation starter

    Sorry to hear that Neerav Pandey.

    I can see you currently have a request open for assistance from a mentor. I see this is currently with our MentoOps team and they are looking into resolving your question as soon as possible. 

    Live chat is available

    • Please chat with us by clicking on the chat icon in the lower right corner of this webpage. Live chat is available Sunday-Saturday. If our bot cannot answer your question you will be connected with a support agent.
    •  
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    Shivani Udacity Community Team
    Conversation starter

    Hi Neerav Pandey, sorry for the delay as we were investigating your issue. We have checked your account, and you were provided extensions twice in your learning journey. Please write in detail the issue you're facing because, for the 2 posts where the delay was from the mentor's side, we have provided you with extensions. It is not in our policy to provide additional extensions without any underlying valid reason. Hope you understand.

    Please respond to our Support specialist Sai Kiran's email with details of your issue.

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    Neerav Pandey

    Shivani can you provide Sai Kiran's email id

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    Shivani Udacity Community Team
    Conversation starter

    Hi Neerav Pandey, please check your email. There's an email from our Mentorship Team member Rohan and the resolution to your issue is mentioned there. Please have a look.

    All emails are sent via support@udacity.com. Please do a keyword search of the name if you're unable to find it via email in your inbox. If you still cannot find your support tickets, please check out the steps in this article: https://udacity.zendesk.com/hc/en-us/articles/360053243171-How-do-I-check-the-status-of-my-support-ticket-

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    Youssef Maged

    كيف ابدأ الكورس

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    Chris Udacity Community Team
    Conversation starter

    Hello, Youssef Maged

    You can access your Classroom once you log into your account or directly from https://classroom.udacity.com/. On the left hand side of your Classroom is your navigation menu. Here you will find the navigation links to access your help services, as well as your account settings.

    If you’re enrolled in multiple Nanodegree programs, you will see all the programs you are enrolled in on your Classroom homepage. From the homepage, you have the ability to select which Nanodegree program you want to work on and also access any Nanodegree programs you have already graduated from.

    Once inside the Classroom for a specific Nanodegree program, you can navigate anywhere within a lesson from the menu on the left side of your screen. If you don't see this menu, click the three horizontal bars at the top left of any page to display the menu. To navigate to a different lesson, click the lesson title at the top of the navigation menu. This will take you to the Syllabus view, and from there you can navigate to anywhere within your course or Nanodegree program.

     
     
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    Asmaa Mamdouh

    I enrolled in the data analysis challenger track on 17th May 2022 and I've completed around 40 % of that course but suddenly I was surprised when I lost all the details of the challenger track and got this message " It's looking a bit empty right now, we know. But this is where you'll find your applications, as well as all the free courses and Nanodegrees that you're part of when you sign up.???

    I tried my best to get my lessons but unfortunately, I couldn't find anything.

    Your kind support in this matter is highly appreciated 

    Kind regards,

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    Chris Udacity Community Team
    Conversation starter

    Hello, Asmaa Mamdouh

    Sorry for the inconvenience here. I have reached out to our support team to take a look in your classroom to find the reason for this. They will reach out to you via email with updates.

    Have a good day

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    dave allen

    I agree the support system is very bad. Not yalls fault, but I have questions and somehow I've wound up on this page in order to try and track down the answer questions I have. How do I contact live support? I've got stuck in a loop with the bot. And now I'm unable to submit support tickets, I'm assuming because I have one open and to discourage spamming with support tickets? 

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    Chris Udacity Community Team
    Conversation starter

    Yes, we have an open ticket for you and I have sent it to the relevant team to look into and resolve for you.   

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    Emmanuel Nwakanma

    Hi Chris, I just posted my problem in the Cloud Developer section. Please I need an urgent solution. 

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    Shivani Udacity Community Team
    Conversation starter

    Emmanuel Nwakanma, I have reached out to the Support team to help you with this. Request you to please wait for our Support team's revert via email.

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